Faced with expectations manifested by dynamically developing companies and their command over the client management improvement market, Tricomp proposes the implementation of Microsoft DynamicsTM CRM System.

In the modern and compound world of business, gaining an advantage over fellow competitors requires considerable effort. Being able to predict client needs and act quickly in a rapidly changing market, ensures delivery of services more effectively and professionally influencing client satisfaction and encouraging client loyalty.

The CRM system is a complex solution designed to manage company-client relationships and consists of the following modules:

The marketing module translates client information into accessible data about variations in client expectations and the availability of modern products in the market. It is embedded with tools ensuring the generation of reports and analysis which make valuable resources for reviewing the market demand and campaign results of a given product. It also enables access to the clients’ purchase history information, allowing the possibility to foresee clients future needs.

The sales module enables browsing of information on clients’ activity history. This information ensures easy management of clients personal details, notes, document attachments, offers, invoices and orders. The Module also gives access to manage credit limits, making it easier to trail financial transfers made by business partners. The Work Flow Manager can be set to automatically handle the sales process. This module is embedded with tools which send out alerts to clients informing them of products special rates, services and latest products in the market. The system also generates and displays various types of reports, facilitating predicted sales in the future and determining productivity of chosen business processes.

The customers’ care module enables clients create, assign and submit complaints via their service order and ensures management of them until they are solved. Updating the client on type of action taken and automatic reassignment of service orders thereafter, is also possible. Service orders awaiting realization are queued enabling Customer Service have easily access to them. This module is embedded with a data base and search function. It also allows the possibility of creating and managing service agreements ensuring calculation accuracy of all processes overseen by the system. The module enables service scheduling, employee search depending on qualifications and type of request and planning of service visits.

Although each company has its own processes and methods of customer approach, our team of specialists do a thorough analysis of the communication effectiveness process within a company and indicate possible needs related to customer care. In so doing, we are able to enhance our performance by presenting well prepared implementation documents with information on application forms, data fields, automating repetitive business processes and integrating other systems and platforms used by the company. After implantation, we provide trainings to the employees and offer support or the first few weeks of use.